How refunds and returns work for orders placed through Get From Asia.
Get From Asia is a purchasing agent. When you place an order, we purchase the item from a third-party retailer on your behalf. Because we buy the specific item you request, our ability to offer refunds and returns is connected to the policies of the original seller.
If you decide not to proceed before you have approved and paid for your order total, you are not charged and nothing is purchased. No payment is taken until you confirm.
Once we have purchased an item on your behalf, it cannot always be returned, as this depends on the original retailer's return policy. If you wish to return an item after purchase, contact us at info@getfromasia.com and we will check what is possible with the seller.
If an item arrives damaged, or is not the item you requested, contact us promptly with photographs and your order details. We will work with the seller and shipping provider to find an appropriate resolution.
Our service fee covers the work of sourcing, purchasing, checking and packing your order. Where a purchase has already been completed, the service fee for that work is generally non-refundable.
Shipping costs already incurred for dispatched orders are generally non-refundable. Any return shipping arrangements are handled on a case-by-case basis.
For any refund or return question, contact info@getfromasia.com with your order details.
This policy is provided as a general framework and does not constitute legal advice.